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Postiv.io Help Center

Connection Problems

Having trouble connecting your social accounts? This guide covers platform-specific issues and solutions.

General Troubleshooting

Section titled “General Troubleshooting”

Before platform-specific fixes, try these:

  1. Clear browser cache and cookies
  2. Try incognito/private mode
  3. Disable browser extensions (especially ad blockers)
  4. Use a different browser
  5. Check the platform isn’t having an outage

Platform-Specific Issues

Section titled “Platform-Specific Issues”

Instagram Connection Issues

Section titled “Instagram Connection Issues”

”Instagram Business Account Required”

Section titled “”Instagram Business Account Required””

Personal Instagram accounts can’t be connected for auto-publishing. Convert to Business or Creator:

  1. Open Instagram app
  2. Go to Settings → Account
  3. Tap “Switch to professional account”
  4. Choose Business or Creator
  5. Reconnect in Postiv.io

”Facebook Page Required”

Section titled “”Facebook Page Required””

Instagram API requires a linked Facebook Page:

  1. Create a Facebook Page (if you don’t have one)
  2. In Instagram app: Settings → Account → Linked Accounts
  3. Connect to Facebook
  4. Select your Page
  5. Reconnect in Postiv.io

”Insufficient Permissions”

Section titled “”Insufficient Permissions””

When connecting, make sure to accept ALL permission requests. If you declined any:

  1. Go to Facebook Settings → Apps and Websites
  2. Find Postiv.io → Edit permissions
  3. Grant all requested access
  4. Reconnect in Postiv.io

Posts failing after connection worked

Section titled “Posts failing after connection worked”
  • Check token hasn’t expired (reconnect)
  • Verify Page is still linked to Instagram
  • Ensure you still have admin access to the Page

Authentication Errors

Section titled “Authentication Errors”

”Access Denied” or “Permission Error”

Section titled “”Access Denied” or “Permission Error””

The platform blocked access. Solutions:

  1. Review and accept all permissions during connection
  2. Check you’re logged into the correct account
  3. Clear browser data and try again
  4. Disable VPN if using one

”Invalid Token” or “Token Expired”

Section titled “”Invalid Token” or “Token Expired””

Your authorization has expired:

  1. Go to Settings → Connected Accounts
  2. Find the affected account
  3. Click “Reconnect”
  4. Complete authorization again

”Account Suspended” or “Restricted”

Section titled “”Account Suspended” or “Restricted””

The social platform has restricted your account:

  1. Log into the platform directly
  2. Check for any notices or warnings
  3. Complete any verification required
  4. Once resolved, reconnect in Postiv.io

Firewall & Security Issues

Section titled “Firewall & Security Issues”

Connection timing out

Section titled “Connection timing out”

Corporate firewalls may block OAuth connections:

  • Try from a different network (mobile data)
  • Ask IT to whitelist Postiv.io domains
  • Use a personal device on personal network

”Callback URL mismatch”

Section titled “”Callback URL mismatch””

This is usually a temporary glitch:

  1. Refresh the page
  2. Clear browser cache
  3. Try incognito mode
  4. Try a different browser

After Fixing Connections

Section titled “After Fixing Connections”

Once connected successfully:

  1. Test with a single post before scheduling many
  2. Check the Activity Log for any warnings
  3. Set up notifications for connection issues
  4. Save backup codes if 2FA is enabled on platforms

Still Having Issues?

Section titled “Still Having Issues?”

Collect this information before contacting support:

  • Which platform you’re trying to connect
  • Exact error message
  • Browser and device you’re using
  • Screenshots of the error
  • Steps you’ve already tried

Contact Support