Contact Support

Need help? Our support team is here for you. Here’s how to get the fastest resolution.

Contact Methods

Email Support

[email protected]

Best for:

• General questions
• Bug reports
• Feature requests
• Account issues

Response time: Within 24-48 hours (business days)

Priority Support

Available on Pro and Business plans:

• Faster response times
• Dedicated support queue
• Direct escalation path

Live Chat

Available on Business plans:

• Real-time assistance
• Screen sharing available
• Access via the help widget in your dashboard

Before Contacting Support

Check the Help Center First

Many questions are answered in our documentation:

• Common Issues - Quick solutions
• Connection Problems - Platform-specific fixes
• Billing FAQ - Payment questions

Gather Helpful Information

For faster resolution, include:

1. Your account email
2. Detailed description of the issue
3. Steps to reproduce the problem
4. Screenshots or screen recordings
5. Browser and device info
6. When the issue started

Tip

A clear description with screenshots can reduce back-and-forth and get you a faster solution.

What to Include in Your Message

For Technical Issues

Account email: [email protected]
Issue: [Brief description]

What happened:
[Detailed explanation]

Steps to reproduce:
1.
2.
3.

Expected result:
[What should happen]

Actual result:
[What actually happens]

Browser: Chrome/Safari/Firefox version
Device: Windows/Mac/iPhone/Android

For Billing Issues

Account email: [email protected]
Issue: [Brief description]

Transaction date: [if applicable]
Amount: [if applicable]
Last 4 digits of card: [if applicable]

Details:
[Explanation of the issue]

For Feature Requests

Account email: [email protected]
Feature request: [Brief title]

What problem does this solve?
[Explanation]

How would it work?
[Your idea]

How often would you use it?
[Daily/Weekly/Monthly]

Response Times

Plan	Email Response	Priority
Starter	24-48 hours	Standard
Pro	12-24 hours	Elevated
Business	4-8 hours	High
Enterprise	1-4 hours	Critical

Note

Response times are during business hours (9am-6pm EST, Monday-Friday). Weekend inquiries are addressed on Monday.

Urgent Issues

Account Security Concerns

If you believe your account has been compromised:

1. Change your password immediately
2. Email [email protected]
3. Include “URGENT: Security” in subject line

Critical Business Impact

For issues affecting your business operations:

1. Email support with “URGENT” in subject
2. Describe the business impact
3. Include your phone number for callback

What to Expect

After You Contact Us

1. Automatic confirmation email within minutes
2. Ticket number assigned for tracking
3. Initial response within your plan’s SLA
4. Follow-ups until issue is resolved

During Resolution

• We may ask clarifying questions
• We might request screen sharing
• We’ll keep you updated on progress
• We’ll confirm when resolved

Feedback

Share Your Experience

After your issue is resolved:

• Rate the support experience
• Provide feedback on how we can improve
• Suggest documentation updates

Feature Requests

Have an idea for Postiv.io?

• Email support with “Feature Request” in subject
• Describe the problem you’re trying to solve
• Explain how the feature would help

Community Help

Social Media

Connect with us:

• Twitter/X: @postiv_io
• Instagram: @postiv.io
• LinkedIn: Postiv.io

Status Page

Check for outages: status.postiv.io

Other Departments

Sales Inquiries

For Enterprise plans or custom solutions: [email protected]

Press & Media

For press inquiries: [email protected]

Partnerships

For partnership opportunities: [email protected]

Privacy & Legal

For data requests or legal matters: [email protected]

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We’re committed to helping you succeed with Postiv.io. Don’t hesitate to reach out!

Email: [email protected]