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Postiv.io Help Center

Managing Your Subscription

Manage your subscription, change plans, and handle billing all from your account settings.

Viewing Your Plan

Section titled “Viewing Your Plan”

Check your current subscription:

  1. Click your profile icon
  2. Select “Settings”
  3. Go to “Subscription” tab

You’ll see:

  • Current plan name
  • Billing cycle (monthly/annual)
  • Next billing date
  • Feature limits and usage

Available Plans

Section titled “Available Plans”

Starter ($19/month)

Section titled “Starter ($19/month)”
  • 3 social accounts
  • 15 scheduled posts/month
  • Basic analytics
  • 500MB media storage
  • Email support

Pro ($49/month)

Section titled “Pro ($49/month)”
  • 5 social accounts
  • 20 scheduled posts/month
  • Advanced analytics
  • 150 AI credits/month
  • 10GB media storage
  • Priority support

Business ($99/month)

Section titled “Business ($99/month)”
  • 20 social accounts
  • Unlimited scheduled posts
  • Advanced analytics + reports
  • 500 AI credits/month
  • Up to 5 team members
  • Approval workflows
  • Priority processing
  • 50GB media storage

Enterprise (Custom)

Section titled “Enterprise (Custom)”
  • Unlimited accounts
  • Custom features
  • Dedicated support
  • SLA guarantees
  • Contact [email protected]

Changing Plans

Section titled “Changing Plans”

Upgrading

Section titled “Upgrading”
  1. Go to Settings → Subscription
  2. Click “Change Plan”
  3. Select your new plan
  4. Review price and features
  5. Confirm upgrade

What happens:

  • Immediate access to new features
  • Prorated credit for unused time
  • New billing amount next cycle

Downgrading

Section titled “Downgrading”
  1. Go to Settings → Subscription
  2. Click “Change Plan”
  3. Select a lower plan
  4. Confirm downgrade

What happens:

  • Change takes effect at next billing cycle
  • You keep current features until then
  • Connected accounts beyond new limit are disconnected
  • Scheduled posts beyond limit are paused

Billing Cycle

Section titled “Billing Cycle”

Monthly Billing

Section titled “Monthly Billing”
  • Charged on the same date each month
  • Example: Sign up January 15 = billed every 15th

Annual Billing

Section titled “Annual Billing”
  • One payment for the full year
  • Discount applied (varies by plan)
  • Charged on anniversary date

Switching Billing Cycle

Section titled “Switching Billing Cycle”

Monthly to Annual:

  1. Go to Subscription settings
  2. Click “Switch to Annual”
  3. See total and savings
  4. Confirm payment

Annual to Monthly:

  • Happens at renewal time
  • Select monthly before annual renews
  • Or contact support for early switch

Payment Methods

Section titled “Payment Methods”

Accepted Cards

Section titled “Accepted Cards”
  • Visa
  • Mastercard
  • American Express
  • Discover

Other Methods

Section titled “Other Methods”
  • PayPal
  • Bank transfer (Enterprise only)

Updating Payment Method

Section titled “Updating Payment Method”
  1. Go to Settings → Billing
  2. Click “Update Payment Method”
  3. Enter new card details
  4. Click “Save”

Billing History

Section titled “Billing History”

View all past charges:

  1. Go to Settings → Billing
  2. Click “Billing History”
  3. See all transactions
  4. Download invoices (PDF)

Canceling Your Subscription

Section titled “Canceling Your Subscription”

How to Cancel

Section titled “How to Cancel”
  1. Go to Settings → Subscription
  2. Click “Cancel Subscription”
  3. Share feedback (optional)
  4. Confirm cancellation

What Happens

Section titled “What Happens”
  • Access continues until billing period ends
  • Scheduled posts will still publish
  • Data retained for 30 days after cancellation
  • Can reactivate anytime during this period

Pausing Instead

Section titled “Pausing Instead”

Taking a break? Consider pausing:

  1. Go to Subscription settings
  2. Click “Pause Subscription”
  3. Select pause duration (1-3 months)
  4. Confirm

During pause:

  • No charges
  • No posting access
  • Data and settings preserved
  • Resume anytime

Refunds

Section titled “Refunds”

Our refund policy:

  • Full refund within 3 days
  • Only if no features have been used
  • See Refund Policy for details

Requesting a Refund

Section titled “Requesting a Refund”
  1. Email [email protected]
  2. Include your account email
  3. Explain your request
  4. We respond within 48 hours

Common Questions

Section titled “Common Questions”

When am I charged?

Section titled “When am I charged?”

Monthly: Same date each month Annual: Anniversary date once per year

What if my payment fails?

Section titled “What if my payment fails?”
  • We retry 3 times over 7 days
  • You’re notified by email
  • Update card to restore access
  • Grace period of 7 days

Can I get a discount?

Section titled “Can I get a discount?”
  • Annual billing saves up to 16%
  • Non-profit discounts available
  • Student discounts available
  • Contact support to inquire

What happens to my data if I cancel?

Section titled “What happens to my data if I cancel?”
  • Retained for 30 days
  • Can export anytime
  • Permanently deleted after 30 days
  • Published posts remain on platforms

Need Help?

Section titled “Need Help?”