Refund Policy

1. Overview

This Refund Policy explains when and how you may be eligible for a refund from Postiv.io. We strive to be fair and transparent in our refund practices while protecting our service from abuse.

2. Subscription Services

Postiv.io offers subscription-based services with monthly and annual billing options. Our refund policy differs based on your subscription type and usage.

3. Our 3-Day No-Questions-Asked Guarantee

3.1 Full Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 3 days of your first payment being charged
• This is your first subscription with Postiv.io

No questions asked. No conditions. If you're not happy within the first 3 days after being charged, we'll give you a full refund.

3.2 How It Works

• Start your 7-day free trial with full Pro access
• Your card is charged on day 7 when your trial ends
• You have 3 days after that first charge to request a full refund
• That's 10 total days to evaluate Postiv.io risk-free

3.3 No Refund Scenarios

Refunds will NOT be provided in the following situations:

• After 3 Days: Requests made more than 3 days after your first charge.
• Renewal Charges: Automatic renewal charges for monthly or annual subscriptions. You are responsible for canceling before the renewal date.
• Repeat Refunds: If you've previously received a refund from us.
• Downgrades: When downgrading from a higher tier to a lower tier mid-billing cycle.
• Partial Month: For any unused portion of a billing period after cancellation.
• Terms Violation: If your account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy.

4. How to Request a Refund

To request a refund, please contact our support team:

1. Email [email protected] with the subject line "Refund Request"
2. Include your account email address
3. Provide the date of purchase
4. Explain the reason for your refund request

We will review your request and respond within 5 business days. If approved, refunds are typically processed within 5-10 business days and will be credited to your original payment method.

5. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• You will retain access to your account and data until the end of the billing period
• After the billing period ends, your account will be deactivated until you resubscribe

6. Annual Subscriptions

Annual subscriptions are billed once per year at a discounted rate. The same 3-day refund policy applies after your first charge. We recommend starting with a monthly subscription if you're unsure about committing to an annual plan.

7. Chargebacks and Disputes

If you believe a charge was made in error, please contact us first before initiating a chargeback with your bank or credit card company. We're committed to resolving any billing issues fairly and promptly. Initiating a chargeback without first contacting us may result in account suspension.

8. Service Credits

In some cases, instead of a monetary refund, we may offer service credits that can be applied to future billing periods. Service credits are non-transferable and have no cash value.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this refund policy or to request a refund:

• Email: [email protected]
• Subject: Refund Request or Billing Question