California Privacy Rights (CCPA/CPRA)

1. Overview

The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides California residents with specific rights regarding their personal information. This page supplements our Privacy Policy and explains how we comply with these laws.

If you are a California resident, this page describes your rights and how you can exercise them.

2. Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information from California consumers:

3. How We Use Personal Information

We collect and use personal information for the following business purposes:

• Providing services: Creating and managing your account, processing transactions, and delivering our social media management platform
• Customer support: Responding to your inquiries and providing technical assistance
• Improving services: Analyzing usage patterns to enhance our platform and develop new features
• Security: Detecting, preventing, and addressing fraud, security issues, and technical problems
• Communication: Sending service-related notices and, with your consent, marketing communications
• Legal compliance: Meeting our legal and regulatory obligations

4. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you: When you create an account, use our services, or contact us
• From your devices: Automatically collected information like IP address and browser type
• From third parties: Social media platforms when you connect your accounts, payment processors for billing

5. Disclosure of Personal Information

In the past 12 months, we have disclosed the following categories of personal information for business purposes:

• Service providers: We share information with vendors who help us provide services (hosting, payment processing, analytics)
• Social media platforms: When you connect accounts, we share content you choose to publish
• Legal requirements: We may disclose information when required by law or to protect rights and safety

5.1 We Do Not Sell or Share Your Personal Information

6. Your California Privacy Rights

As a California resident, you have the following rights:

6.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we collected about you
• The categories of sources from which we collected personal information
• Our business or commercial purpose for collecting that information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we collected about you

6.2 Right to Delete

You have the right to request that we delete personal information we collected from you, subject to certain exceptions (such as completing transactions, detecting security incidents, or complying with legal obligations).

6.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

6.4 Right to Opt-Out of Sale/Sharing

While we do not sell or share personal information for advertising purposes, you have the right to opt-out of any such practices. Because we don't engage in these practices, no action is needed on your part.

6.5 Right to Limit Use of Sensitive Personal Information

You have the right to limit how we use sensitive personal information. We only use sensitive personal information (like account credentials) for purposes necessary to provide our services.

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

• Deny you goods or services
• Charge you different prices or rates for goods or services
• Provide you a different level or quality of goods or services
• Suggest that you may receive a different price or rate or different level or quality of goods or services

7. How to Exercise Your Rights

To exercise your California privacy rights, you can:

• Email us: [email protected]
• Use your account: Access and download your data through account settings

7.1 Verification Process

When you submit a request, we will verify your identity by:

• Matching information you provide with information we have on file
• Asking you to verify access to the email address associated with your account
• For sensitive requests, we may require additional verification

7.2 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide:

• Written permission signed by you
• Proof of your identity
• Proof of the agent's identity

We may require you to directly verify your identity and confirm the agent's authority.

7.3 Response Timing

We will respond to your request within 45 days. If we need more time (up to an additional 45 days), we will notify you in writing. If you have an account with us, we will deliver our response to that account. If you do not have an account, we will deliver our response by mail or electronically at your option.

8. Financial Incentive Disclosure

We do not offer financial incentives, price differences, or service differences in exchange for the retention or sale of personal information.

9. Minors

Our services are not directed to individuals under 16 years of age. We do not knowingly collect or sell personal information of consumers under 16 years of age. If we learn that we have collected personal information from a child under 16, we will promptly delete it.

10. Contact for More Information

If you have questions about your California privacy rights or this notice:

• Email: [email protected]

11. Changes to This Notice

We may update this CCPA notice from time to time. We will notify you of material changes by posting the updated notice on our website with a new "Last updated" date.